Expert Refund Policy

Experts purchase credits to access leads (Job Requests submitted by Users). Once purchased, credits are non-refundable, including credits consumed to purchase a lead, regardless of whether the lead results in a response, a job, or any revenue for you.

If your account is suspended or terminated for any reason — including based on User complaints, a violation of the Expert Terms and Conditions, or voluntary closure of your account — all remaining credits are immediately forfeited and non-refundable.

NexaHome may, in its sole discretion, issue a credit adjustment in the event of a verified technical error in lead delivery. Any such adjustment is provided as platform credit, not a cash refund, and is made solely at NexaHome’s discretion. NexaHome is under no obligation to provide any adjustment.

Credit purchases are processed by Stripe. You agree not to initiate chargebacks or payment disputes for credit purchases except in cases of demonstrable fraud or unauthorized use of your payment method.

If you have questions about this Refund Policy, contact us at: